Refund policy

RETURN & REFUND POLICY

At Stay£arning, we take pride in delivering high-quality garments. If you are not completely satisfied with your purchase, we are here to help.

1. Returns Eligibility

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition

  • All original tags and packaging must be intact

  • No signs of wear, stains, scents, or damage

  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items

  • Gift cards

  • Custom or personalised pieces

  • Underwear or intimate garments (for hygiene reasons)

3. Exchanges

We offer exchanges for size only (subject to stock availability).

If your requested size is unavailable, you may choose:

  • Store credit

  • A refund (if eligible)

Customers are responsible for return shipping costs unless the item is faulty.

4. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

Once verified, we will:

  • Replace the item (if available), or

  • Issue a full refund including shipping costs

5. Refunds

Once we receive and inspect your return:

  • You will be notified via email

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

Shipping fees are non-refundable unless the item is faulty.

6. How to Start a Return

To begin a return, please email:

📧  stayearning.ldn@gmail.com 
Include your order number and reason for return.

Return shipping costs are the responsibility of the customer unless the item is faulty.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your payment provider

  3. If the issue persists, contact us at [your email]

Important

We are not responsible for lost or stolen return parcels. We recommend using a tracked shipping service.