Shipping policy

SHIPPING POLICY

At Stay£arning, we aim to process and deliver your order as quickly and securely as possible.

1. Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday).

  • Orders placed on weekends or public holidays will be processed the next working day.

  • During launches, drops, or peak periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been dispatched.

2. UK Shipping

We offer the following UK shipping options:

  • Standard Delivery (2–4 business days)

  • Express Delivery (1–2 business days)

Shipping costs are calculated at checkout.

Once dispatched, delivery times are estimates and may vary depending on the courier.

3. International Shipping

We ship internationally to selected countries.

  • Delivery times vary by destination (typically 5–10 business days).

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

We are not responsible for delays caused by customs clearance.

4. Tracking Information

All orders are shipped with tracking.

Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

5. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Lost or delayed parcels due to incorrect information

If you notice an error, contact us immediately at [your email]. We cannot guarantee changes once the order has been processed.

6. Lost or Delayed Parcels

If your parcel is significantly delayed:

  • Please contact the courier first using your tracking number

  • If the issue persists, contact us and we will assist you

We are not responsible for delays caused by:

  • Courier issues

  • Weather conditions

  • Customs processes

  • Public holidays

7. Refused or Unclaimed Parcels

If a parcel is refused or unclaimed and returned to us:

  • Re-shipping fees will apply

  • Original shipping costs are non-refundable

8. Pre-Orders (If Applicable)

Items marked as Pre-Order will have estimated shipping dates stated on the product page.

If your order contains both pre-order and in-stock items, the entire order may be shipped together once the pre-order item is ready.